Duties/Responsibilities:

• Communicate with customers via phone, email, online chat, and/or SMS messaging to provide support and information regarding their rent-to-own accounts.
• Process payments, service and move requests, and pickup requests as needed.
• Field customer questions and complaints in a friendly and effective manner.
• Ensure that appropriate actions are taken to resolve customers problems and recognize when to escalate to a supervisor.
• Maintain accurate records of customer interactions with details of inquiries, complaints, or comments.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Proficient computer skills with the ability to learn new software.
• Ability to work effectively in a fast-paced environment.
• Service-oriented and able to resolve customer grievances in a professional manner.

Education & Experience:

• High school diploma or equivalent
• At least 1 year of customer service experience preferred

Job Details:

• Full-time
• Remote work / remote training
• Monday - Friday

Benefits / Bonus:

• See above for benefits and bonus potentials

Duties/Responsibilities:

• New customer documents are organized and verified for accuracy and completeness according to HCI guidelines.
• Information is entered/updated thoroughly on paperwork, website and software to track pending paperwork and dealer corrections.
• Accuracy on all amounts such as cash price, security deposit, additional funds and monthly payments.
• Thinking outside the box to find solutions for dealers in helping them achieve completed paperwork.
• Maintain positive and professional communication with customers, landlords, etc while calling to confirm specific details of contract.
• Occasionally assist with related dpartments for team coverage.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Accurate attention to detail in all areas of paperwork and amounts.
• Service-oriented and able to resolve grievances in a professional manner.
• Proficient computer skills with the ability to learn new software.
• Ability to work effectively in a fast-paced environment.

Education/Experience:

• High school diploma or equivalent
• At least 1 year of office experience preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

Job Details:

• Full-time
• Remote work/remote training
• Monday - Friday

Benefits/Bonus:

• See above for benefits and bonus potential